The 3 Biggest Problems New Jersey
CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful New Jersey CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support
For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.

There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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They just make everything easier for me.

Since working with Monmouth Computer Associates, we never have to worry about updates, new programs, etc.. They free up time we would have had to take out of our busy schedules to check everything. They call us to schedule maintenance check-ups and advise us if anything is out of date, or old and will need to be replaced. They just make everything easier for me. We’ve worked with a few other IT firms, and Monmouth Computer Associates is far and away the best. They show up when scheduled. They explain everything in layman's terms. They are great, again honest, friendly and reliable. I would highly recommend them and have done so many times already.

Debbie Cole Office Manager
Environmental Landscape Design
Wall Township, NJ

A Fraction of the Cost of Hiring a Full Time Technical Staff.

Plain and simple, Monmouth Computer Associates provides our business with peace of mind and minimized business interruption. Following the extensive onboarding process, Monmouth Computer Associates possessed a thorough understanding of our environment. Any needed support issues that arise, are addressed immediately with a favorable outcome. Our entire company finds the team to be very professional and thorough. There has been a consistency of understanding of our account through anyone on their team, which is unique to other firms. We have also been impressed with the broad understanding of the Monmouth Computer Associates in supporting our environment for software, hardware and network requirements. All business owners realize, having a reliable technology support structure is critical to any business. Monmouth Computer Associates has allowed us to focus on the results of our business with the confidence that our IT infrastructure is up to date, secure and can be relied on. Being able to accomplish all of this, at a fraction of the cost of hiring full time technical staff, is amazing.

Tom Fahey Tom Fahey Board Member
Sea Bright Beach Club
Sea Bright, NJ