3problems
The 3 Biggest Problems New Jersey CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy, and money on growing your company but finds yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful New Jersey CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues, or they waste your time trying to explain why the problem is happening instead of just taking care of it.-
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walk you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it, and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
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Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business, and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper, and with less effort.
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Reliable IT Support That Lets Us Focus Forward
Plain and simple, Monmouth Computer Associates provides our business with peace of mind and minimized business interruption (...) Our entire company finds the team to be very professional and thorough. There has been a consistency of understanding of our account through anyone on their team, which is unique to other firms. All business owners realize, having a reliable technology support structure is critical to any business. Monmouth Computer Associates has allowed us to focus on the results of our business with the confidence that our IT infrastructure is up to date, secure and can be relied on. Being able to accomplish all of this, at a fraction of the cost of hiring full time technical staff, is amazing.
Tom Fahey - Board Member
Sea Bright Beach Club, Sea Bright, NJ
The BEST I Have Ever Worked With!
We are a 24-hour business and need around the clock monitoring and service when necessary. Monmouth Computer Associates has the knowledge and experience to manage our large network and IT systems. They produced a long-term plan to upgrade our very antiquated hardware and software that was within my budget. I find Monmouth Computer Associates to be reliable, professional and available, PERIOD. The communication with Monmouth Computer Associates has been the best I have ever worked with. They understand my needs and they execute it. I have worked with different members of their team and find everyone to be bright and capable.
Teresa Upmanis - Comptroller
Rose Garden Nursing and Rehabilitation Center, Toms River, NJ
Swift Help When I Needed It Most
After realizing that I was a victim of an online scam, I had no idea of how to fix the problem or how bad the issue could become. A technician from Monmouth Cyber came out to my office on the same day (Friday afternoon in the summer).
He quickly assessed the problem, corrected all my security issues and left me with the confidence that I was no longer vulnerable to online threats. As a small business owner, I will be certain to share the incredibly positive experience I had with Monmouth Cyber with anyone who needs IT support.
Edward Parise - Publisher
Wall Township Living
Free Emergency Support For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support, and you won’t be harassed by a high-pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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Our IT services help New Jersey businesses stay secure, productive, and fully supported. You get access to expert technicians, responsive support, and enterprise-grade tools tailored to your needs. From on-site computer repair to full managed IT services and compliance, we provide solutions that remove IT stress and let you focus on growing your business.
Call (732) 963-1707 today or click the button below to schedule your appointment.